Privacy Policy
How we protect and respect your personal information
Privacy Policy
Last updated: September 3, 2025
At Luma Lotus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We respect your privacy and are committed to protecting it through our compliance with this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you:
- Create an account or make a purchase
- Sign up for our newsletter or communications
- Contact us for customer support
- Participate in surveys or promotions
- Leave reviews or comments
This may include your name, email address, shipping address, phone number, payment information, and any other information you choose to provide.
Automatically Collected Information
Usage Data
When you visit our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Device identifiers
We use cookies and similar tracking technologies to collect this information and improve your experience.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send you marketing communications (with your consent)
- Provide customer support and respond to inquiries
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Personalize your shopping experience
Information Sharing and Disclosure
We Do Not Sell Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Data Security
Protecting Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal information
- Secure data storage practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.
Types of cookies we use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact us at support@lumalotus.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
For users in the European Union, we ensure that international transfers are made under appropriate safeguards as required by GDPR.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Marketing Communications
With your consent, we may send you marketing communications about our products, services, and special offers. You can opt out of these communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your account preferences
- Contacting us directly
We will continue to send you transactional emails related to your orders and account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date
- Sending you an email notification for significant changes
Your continued use of our services after any changes constitutes acceptance of the updated policy.